Terms and Conditions

Terms and Conditions for ProRender Bureau

Last updated: March 19, 2025

These Terms and Conditions (“Terms”) govern all offers, contracts, services, and deliveries provided by ProRender Bureau (“ProRender”, “we”, “us”, “our”), located in Düsseldorf, Germany, to its clients (“Client”, “you”). By engaging with our services, you agree to comply with these Terms. Any deviations or modifications must be explicitly confirmed in writing by ProRender.

Offers and Order Acceptance

All offers issued by ProRender are non-binding unless explicitly stated otherwise in writing. Orders placed by the Client become binding only upon written confirmation from ProRender or upon commencement of the project. Verbal agreements or amendments require written confirmation from ProRender to be valid.

ProRender reserves the right to refuse any order without providing reasons. The scope of services is defined exclusively by the confirmed offer or contract and its appendices.

Scope of Services

ProRender specializes in premium architectural visualization services, including but not limited to:

• Architectural visualization

• Interior visualization

• Product rendering

• 3D animation

• VR/AR solutions

• 360° virtual tours

• 2D and 3D floor plans

Our visualizations are based on technical information provided by the Client. ProRender does not verify technical feasibility, engineering accuracy, or compliance with local regulations or technical standards. Constructive detailing or engineering solutions are generally not included unless explicitly agreed upon.

Client Cooperation Obligations

The Client agrees to provide all necessary project information (e.g., drawings, sketches, references) promptly via email or other agreed-upon methods. Delays caused by insufficient cooperation from the Client may result in extended deadlines and additional fees. If the Client fails to fulfill cooperation obligations after a reasonable grace period, ProRender reserves the right to terminate the contract and invoice for all work completed up to that point.

Delivery Deadlines

Delivery dates communicated by ProRender are estimates unless explicitly confirmed as binding in writing. Binding deadlines depend on the timely fulfillment of cooperation obligations by the Client. ProRender reserves the right to deliver projects in partial stages if deemed necessary.

Acceptance of Completed Work

Projects are considered complete upon delivery to the Client as specified in the offer (usually digital formats such as JPG, PDF, MP4). Subjective preferences or creative disagreements do not constitute valid grounds for refusal of acceptance. Any technical complaints must be communicated clearly and in writing within 14 calendar days after delivery; otherwise, work is deemed accepted without defects.

Copyright and Usage Rights

All works created by ProRender remain protected under copyright law. Upon full payment of agreed remuneration, ProRender grants the Client a non-exclusive right to use delivered visualizations solely for their intended project purpose as specified in the contract.

Any additional usage beyond this scope (e.g., reuse for another project) requires explicit written consent from ProRender and may incur additional fees. Transfer of usage rights to third parties without prior written consent from ProRender is strictly prohibited.

ProRender retains the right to use completed projects for promotional purposes unless explicitly agreed otherwise in writing.

Payment Terms

Prices are determined based on individual offers or contracts provided by ProRender. Payment becomes due immediately upon project delivery unless otherwise agreed upon. For larger projects or staged deliveries, partial payments may be requested proportionally.

Payments shall be made via bank transfer without deductions unless otherwise agreed upon explicitly. In case of delayed payment, ProRender reserves the right to charge statutory interest rates and additional collection fees. Continued non-payment may result in suspension of ongoing work or termination of the contract without liability for consequential damages.

Liability and Warranty

ProRender commits to performing all services with professional diligence and care but does not assume liability for errors arising from incorrect or incomplete information provided by the Client. Liability is limited exclusively to intentional misconduct or gross negligence on behalf of ProRender.

ProRender is not responsible for consequential damages arising directly or indirectly from delivered visualizations. Liability claims exceeding total remuneration paid under a specific contract are excluded.

Warranty claims related to subjective design preferences are explicitly excluded due to inherent creative freedom within visualization projects. Technical issues must be reported within 14 calendar days after delivery; otherwise, warranty claims expire automatically.

Retention of Ownership

Ownership rights remain with ProRender at all times. Clients receive only usage rights as outlined above after full payment has been received. Digital files provided by ProRender may not be altered without prior written consent.

Final Provisions

These Terms shall be governed exclusively by German law. The place of jurisdiction is Düsseldorf, Germany.

Should any provision within these Terms become invalid or unenforceable, this shall not affect the validity of remaining provisions. Any amendments or additions require written confirmation signed by both parties to become effective.

For questions regarding these Terms and Conditions, please contact us at:

ProRender Bureau
Düsseldorf, Germany
Email: sales@pro-render.com
Phone: +160 91 49 2658